Accompaniment in the improvement of IT processes, based on ITIL® best practices using ITSM Service Management tools for automation.
During these consulting sessions, the use of the Client Services Management tool is strengthened, aligning it with ITIL® practices. The scope of this service is to support and accompany the CLIENT in the evaluation of the degree of maturity of the processes, definition, implementation and automation of Incident Management Processes, Management of Service Requests, Help Desk Function, Problem Management , Change Management, Configuration Management and others, under the focus of the best practices defined in ITIL® edition 2011, allowing to correctly configure the software tool in line with the best ITIL® practices.
- Evaluation of the degree of maturity of the processes and recommendations for improvements.
- Generation of the Road Map and accompaniment for the improvement of the processes.
- Configuration of the ITSM tool according to ITIL
- Implementation of the processes.
- Accompaniment post implantation.