The ITIL® Change Management Process is in the Transition Phase of the Service Lifecycle according to the best ITIL® Practices. This Process aims to guarantee an appropriate planning of the changes, a complete evaluation of the risk and impact, the definition of the levels of authorization, and a correct communication, implementation and documentation.
With our CHANGE MANAGEMENT SERVICE, the process evaluation will be carried out in order to determine the current situation of the activities carried out in our client related to this Process and contrast them with the best practices ITIL® 2011, which allows to identify improvement actions . To do this, a road map will be drawn up in relation to the closing of identified gaps, including the identification and execution of early victories, that allow our clients to improve some activities of their processes quickly. Then the Accompaniment will be carried out for the actions identified. To achieve greater effectiveness in the evaluation and implementation, a consultancy will be issued beforehand, a Training in Foundations of Best Practices ITIL® or Workshops adapted to the Knowledge of Best Practices with special emphasis on Change Management.
We perform the automation of the Change Management Process using the ITSM ServiceDesk Plus software tool that allows the activities to be carried out according to the ITIL® Processes.
Change Management responds to the need to introduce Changes as part of the strategy of business continuity, new requirements and continuous improvement, determining and minimizing its impact through proper planning and control of its execution.