Change Management The ITIL® Change Management Process is in the Transition Phase of the Service Lifecycle according to the best ITIL® Practices. This Process aims to guarantee an appropriate planning of the changes, a complete evaluation of the risk and impact, the...
Incident Management The ITIL® Incident Management Process is in the Operation Phase of the Service Lifecycle according to the best ITIL® Practices, the main objective of which is to coordinate and carry out the activities and processes necessary to deliver and manage...
Problem Management The Problem Management Process is in the Operation Phase in the service life cycle according to the best ITIL® Practices. For effective and efficient management of the Services, it is necessary to minimize the recurrence of incidents and problems...
Request Fulfilment Management The ITIL® Request Fulfilment Management Process is in the Operation Stage of the Service Lifecycle according to the best ITIL® Practices. Its main objective is to coordinate and carry out the activities and processes necessary to deliver...
Event management The ITIL® Event Management process is in the operation phase of the service life cycle, in accordance with ITIL® best practices. Event Management monitors all important events, detecting and scaling exception conditions, contributing to normal...
